SeattlePHI Pagsusuri ng Trabaho
💡 Smart na Buod
Pangkalahatang-ideya ng Posisyon
Ang Espesyalista sa Programa para sa mga Mamimili 2 ay sumasagot sa mga reklamo ng mga mamimili, sinusuri ang pagsunod sa regulasyon, at naghahandle ng alitan sa pagitan ng mga mamimili at mga kumpanyang nakaregulahin sa loob ng call center sa Washington State. Ang posisyon ay pangunahing tumutulong sa Washington Utilities and Transportation Commission (UTC).
Mga Pangunahing Responsibilidad
- Pagtugon sa mga tawag sa Consumer Complaint hotline at pagsusuri ng mga reklamo.
- Pagsusuri ng mga reklamo para matukoy ang pagsunod sa regulasyon at pagtulong sa mga kumpanya na malutas ang mga alitan.
- Pagdokumento ng mga imbestigasyon at natuklasan sa database.
- Paghawak ng mga kahilingan para sa pampublikong rekord nang mag-isa, ayon sa legal na pangangailangan.
- Pagmedya ng mga alitan upang makamit ang patas na resulta.
Mga Kinakailangang Kasanayan
Mga Teknikal na Kasanayan
Mga Soft Skills
Mga Kwalipikasyon
Ideal na Kandidato
Malakas na kakayahang pagsusuri at tunay na karanasan sa paglutas ng reklamo. Mahusay sa malinaw na komunikasyon at pagmedya ng alitan, sinusuportahan ng matibay na teknikal na kasanayan.
Paghahanda sa Panayam
Mga Tip sa Pag-apply
- Tukuyin ang inyong karanasan sa SQL at compliance software.
- Bigyang-diin ang tagumpay sa paglutas ng alitan at pagpapabuti ng antas ng kasiyahan ng kliyente.
- Isama ang mga salitang gaya ng 'consumer advocacy' at 'regulatory compliance'.
Landas ng Karera
Consumer Protection Manager Regulatory Analyst Espesyalista sa Patakaran para sa Pangangalaga ng Mamimili
Orihinal na Paglalarawan ng Trabaho
Description
Paglalarawan
WASHINGTON UTILITIES AND TRANSPORTATION COMMISSION
Paggalang. Propesyonalismo. Katapatan. Pananagutan.*
Konsiderasyon sa Saad:
Para sa posisyong ito, ang saklaw ng saad ay Range 48, Step A na $51,840 kada taon at Step L na $67,992. Ang pinakamataas na antas ng saad, Step M, ay $69,744, at karaniwang isang hakbang para sa mga empleyado dahil sa kanilang katagalang paglilingkod. Lahat ng empleyado ay umaabot sa Step M anim (6) taon matapos sila maging kasapi ng Step L sa kanilang permanenteng saklaw ng saad.
*Oportunidad sa Pagkuha: Consumer Program Specialist 1 In-Training patungo sa CPS2
Konsiderasyon sa Saad: Range 42, Step A ($45,024) – Step L ($58,584) taun-taon.
(Ang In-Training ay maaaring isaalang-alang batay sa kwalipikasyon ng aplikante)
Ang recruitment na ito ay bukas hanggang Mayo 22, 2026, alas-11:59 ng gabi. Ang unang pagkuha ng mga aplikasyon ay iskedyul para sa Mayo 15. Sa inyong interes, mangyaring magsumite ng aplikasyon nang maaga.
Ang UTC ay may karapatan na gumawa ng desisyon sa pagkuha at/o pumili na itigil o palawakin ang recruitment na ito anumang oras matapos ang pitong (7) araw mula sa petsa ng pag-post. Ang mga aplikasyon para sa recruitment na ito ay maaaring gamitin upang punan ang katulad na posisyon na magbubukas sa loob ng susunod na 60 araw.
Ang Oportunidad:
Ang Washington Utilities and Transportation Commission (UTC) ay naghahanap ng kandidato para sa Consumer Program Specialist 2 sa ilalim ng Consumer Protection Division. Batay sa karanasan ng aplikante, ang posisyong ito ay maaaring punan bilang Consumer Program Specialist 1 na may 12-buwang programa ng pagsasanay. Ang aplikante ay magiging Consumer Program Specialist 2 matapos matapos nang maayos ang programa ng pagsasanay.
Sa isang call center, ang posisyong ito ay nagtatrabaho sa mga eksternal na stakeholder sa pamamagitan ng pagtanggap at pagresolba ng mga reklamo ng konsumidor na natatanggap ng komisyon, direktang sumusuporta sa misyon ng UTC sa pamamagitan ng pagtiyak na ang mga konsumidor ay tratuhin nang patas, at na sinusunod ng mga reguladong kumpanya ang mga batas, patakaran, at polisiya ng komisyon.
Hybrid:
Bagama't ito ay isang hybrid na oportunidad, ang matagumpay na kandidato dapat manirahan sa estado ng Washington at dapat magkaroon ng kakayahang dumalo sa Lacey, Washington headquarters building kapag kinakailangan.
Paglalakbay:
Minsan kailangan ng paglalakbay para sa pagsasanay at mga pulong.
Misyon:
Protektahan ang mga mamamayan ng Washington sa pamamagitan ng pagtiyak na ligtas, patas, magagamit, mapagkakatiwalaan, at makatarungan ang mga serbisyo ng kuryente at transportasyon na pinamamahalaan ng mga kumpanyang pribado.
Pananaw:
Naglalayon naming makamit ang patas at maayos na resulta para sa parehong mamimili at mga kompanyang regulado. Binibigyang-diin namin ang pagkakaisa at pagtanggap sa lugar ng trabaho.
Para sa karagdagang impormasyon tungkol sa aming mga benepisyo o pagtatrabaho sa UTC, bisitahin ang aming website .:
Ano ang Iminumungkahi Namin Sa Ating Mga Empleyado:
- Pinapalaki ng UTC ang isang kapaligiran na puno ng pagkakaiba-iba, pagkakapantay-pantay, pagtanggap, at pagiging bahagi.Samantala, naglalayon kaming maghiram at panatilihin ang isang workforce mula sa mga komunidad na aming pinaglilingkuran.
- Binibigyang-halaga namin ang balanse sa pagitan ng personal at propesyonal na buhay; nag-aalok kami ng flexible work schedules, wellness programs, at mobile/telework opportunities.
- Sa pamamagitan ng estado, aming mga empleyado (at kanilang pamilya) ay may mga opsyon para sa medical, dental, vision, at basic life insurance.
- Nag-aalok kami ng enrollment sa state retirement programs at isang deferred compensation plan.
- Ang mga full-time at part-time na empleyado ay karapat-dapat sa mga bayad na holiday at isang bayad na personal na holiday bawat taon.
Mga Tungkulin
Ilang Bagay na Gagawin Mo:
Sa loob ng iba't ibang responsibilidad sa posisyong ito, ang Consumer Program Specialist ay:
- Sa isang call center environment, tumutugon sa mga tawag sa Consumer Complaint hotline.
- Nag-iimbestiga ng mga reklamo mula sa mamimili na dumating sa Consumer Complaint hotline, online complaint form, o email.
- Inilalagay ang impormasyon tungkol sa serbisyo mula sa isang kompanya na regulado ng komisyon sa complaints database.
- Nag-iimbestiga ng mga reklamo ng customer sa pamamagitan ng pag-aaral ng angkop na batas, patakaran, o tariff, at pag-analisa ng datos mula sa kompanya.
- Nagtutulungan sa customer at isang representante mula sa kompanya upang lutasin ang alitan, pagmeme-diya, pagpapadali, at pag-uusap kung kinakailangan.
- Nagdedetermina kung sumusunod ang gawain ng kompanya sa mga batas, patakaran, tariff, at kontrata. Kung hindi, nagbibigay ng technical assistance at ipinaliliwanag sa representante ng kompanya kung paano baguhin ang gawain upang matugunan ang mga regulatory requirements.
- Inilalapat ang mga aksyon na ginawa sa pananaliksik at mga natuklasan, kasama ang mga paglabag sa patakaran, sa complaints database para sa paggamit ng compliance staff upang matukoy ang mga kompanya na nangangailangan ng imbestigasyon, bilang ebidensya sa mga formal na aksyon, at upang tugunan ang mga public records requests. Nag-iisip nang nakapag-iisa, nagdedetermina ng saklaw ng pagpapadala sa staff, at pinoproseso ang mga moderate hanggang sa komplikadong public records requests.
- Receive complex requests for public records in compliance with agency policy and procedures and WAC 480-04, Public Access to Information and Records, as well as the Public Records Act.
Qualifications
Required Qualifications:
- Two (2) years’ experience conducting professional level investigations; reviewing, evaluating, and modifying insurance or medical claims to determine the correct payment or settlement; or resolving conflicts or disputes between parties, often without resorting to traditional court litigation.
OR
- One (1) year as a Consumer Program Specialist or equivalent.
Demonstrated Knowledge, Skills, and Abilities in:
- Analytical Skills and Critical Thinking – Use a variety of techniques to evaluate information, inquiries, and complaints to determine a company’s compliance with rules and laws and make recommendations for corrective action. Mediate, negotiate, and resolve disputes between two or more parties.
- Writing and Communication – Effectively translates complex or technical concepts into messages others can readily understand. Listens carefully, reflects upon what is being said, and presents clear and accurate information. Adapts communication styles and tools to ensure that information is accessible to everyone. Read, comprehend, and interpret written material, and be consistent with the Commission's Plain Talk principles and Style Guide.
- Basic Math Skills – Use math and basic accounting skills to analyze company responses to billing disputes.
- Intermediate user of Microsoft products – Outlook, Word, Excel, and computer systems to enter data and information. Experience using computer software to communicate, track, record, and document actions and outcomes.
CPS1 in-training to CPS2 Hiring Option:
- One (1) year of experience conducting professional level investigations, claims adjustments, or dispute resolutions.
- Developing experience with the knowledge, skills, and abilities listed above.
All employees will demonstrate the following:
Diversity Equity and Inclusion (DEI) Competencies:
- The ability to take action to learn and grow.
- The ability to take action to meet the needs of others.
- EDIKnowledge,Understanding,& Commitment.
- Self-Awareness.
- Cultivating Mutually Beneficial and Trusting Strategic Partnerships.
- Inclusive Excellence & Allyship.
UTC Core Competencies:
- Accountability
- Pananagutan
- Pagsukat ng Tagumpay at Pagpapabuti
- Pagtuon sa Mamimili
- Pagtuon sa mga Resulta
- Kaugnayan sa Komunikasyon
- Kakayahang Umangkop/Magbago
- Patuloy na Pagpapabuti ng Proseso
Hinahangad na/Desidong Kalidad:
- Isang taon ng karanasan sa isang call center na nag-aatubiling maraming tawag.
- Bachelor's degree sa public administration, business administration, o komunikasyon.
Dagdag na Impormasyon
BASAHIN ANG SUMUSUNOD NA IMPORMASYON KAYA:
- Ang posisyong ito ay kasama sa isang bargaining unit na kinakatawan ng Washington Federation of State Employees (WFSE) .RCW 80.01.020
- limitado ang kakayahan ng UTC na mag-empleyo ng sinumang may stock sa anumang kumpanya na sinusubaybayan ng UTC o may iba pang pananalapiyang interes sa ganitong kumpanya. Kasama rito ang mga interes ng asawa ng empleyado. Hindi gumagamit ng E-Verify ang UTC; kaya hindi kami karapat-dapat magpatupad ng STEM-Optional Practice Training (OPT). Para sa karagdagang impormasyon, bisitahin ang
- www.uscis.gov .Paano Mag-apply:
:Interesado ka bang sumama sa UTC team? Klikin ang Apply button sa itaas upang magsimula! Upang isaalang-alang para sa karagdagang screening, tiyakin mong nakakabit ang mga sumusunod na dokumento sa iyong kumpletong aplikasyon:
Letter of Interest
- - na naglalarawan kung paano mo natutugunan ang mga kinakailangan ng posisyon at bakit naniniwala ka na ikaw ang ideal na kandidato. Resume
- Resume - detalye ang iyong mga kwalipikasyon, karanasan, at edukasyon.
- Sanggunian - Sa minimum na tatlong (3) propesyonal na sanggunian kasama ang mga aktibong numero ng telepono at email address. dapat isama sa iyong aplikasyon; isa (1) contact DAPAT ay ang iyong kasalukuyang o pinakabagong tagapamahala.
Ang unang screening ng mga kandidato ay magiging base lamang sa nilalaman at kumpletos ng mga aplikasyon, kasama ang sagot sa 'Supplemental Questionnaire', pati na rin ang karagdagang dokumento na isinumite bilang bahagi ng proseso ng aplikasyon.
Kung nakakita ka ng anunsiyo ng recruitment sa iba pang website maliban sa www.careers.wa.gov, pakitandaan ang titulo ng recruitment at job number at mag-apply sa opisyal na portal ng Washington State. Ang iyong aplikasyon ay maaaring hindi kumpleto kung gagamitin mo ang isang third-party website. Kung may mga problema ka sa teknolohiya sa paggawa, pag-access, o pagsasagawa ng aplikasyon, mangyaring tumawag sa NEOGOV toll-free sa (855) 524-5627 o email support@neogov.com.
PAALALA, ang paglagay lamang ng 'tingnan ang resume' ay hindi kapalit para sa kumpletong pagsasagawa ng seksyon tungkol sa trabaho o supplemental questionnaire sa aplikasyon packet at maaaring magresulta sa pag-marka ng iyong submission bilang hindi kumpleto.
Veterans Preference:
Para sa impormasyon tungkol sa YesVets, mangyaring i-click dito.
Ang mga nag-aaplay na nais gumamit ng Veterans Preference ay dapat isumite ang kopya ng kanilang redacted DD-214 (Member 4 copy), NGB 22, o signed verification of service letter mula sa United States Department of Veterans Affairs. Paki-blackout ang anumang personal na impormasyon tulad ng Social Security numbers. Para sa karagdagang impormasyon, makipag-ugnayan sa UTC Human Resources sa humanresources@utc.wa.gov.
Lahat ng impormasyon ay maaaring i-verify; maaaring mangailangan pa ng karagdagang dokumento. Maaaring disqualify ang mga kandidato kung hindi kasama ang edukasyon at/o karanasan sa pagpuno ng minimum qualifications ng trabaho.
Ang UTC ay isang equal opportunity employer. Gusto namin siguraduhin na may pantay na oportunidad ka para sumali sa aming team. Ang aming pangako ay tiyakin na ang mga kasalukuyan at hinaharap na empleyado ay tratuhin nang patas at walang pagkakaiba batay sa edad, kasarian (kasama ang gender identity), lahi, etnisidad, kapansanan, seksuwal na orientasyon, veteranong katayuan, marital status, o relihiyon o politikal na afiliasyon.
Ang mga nangangailangan ng accommodation sa proseso ng aplikasyon ay maaaring makipag-ugnayan sa recruiter sa telepono sa (360) 664-1134 o email ang UTC HR office sa humanresources@utc.wa.gov. Para sa TTY service, mangyaring tawagan ang Washington Relay Service sa 7-1-1 o 1-800-833-6384.
Para sa karagdagang impormasyon tungkol sa UTC, bisitahin po ninyo:
www.utc.wa.gov, www.facebook.com/wautc
Ang Estado ng Washington:
http://access.wa.gov
SeattlePHI Job Analysis
💡 Smart Summary
Position Overview
The Consumer Program Specialist 2 role at the Washington Utilities and Transportation Commission (UTC) involves handling consumer complaints, ensuring regulatory compliance, and mediating disputes between consumers and regulated companies in a call center environment within Washington state.
Key Responsibilities
- Answers calls on the Consumer Complaint hotline and investigates complaints received via various channels.
- Analyzes complaints to determine regulatory compliance and assists companies in resolving disputes.
- Documents investigations and findings in a database for compliance staff review.
- Handles public records requests independently, ensuring compliance with agency policies and legal requirements.
- Mediates conflicts between consumers and regulated companies to achieve fair outcomes.
- Provides technical assistance to companies to align business practices with regulatory standards.
Required Skills
Technical Skills
Soft Skills
Qualifications
Ideal Candidate
The ideal candidate possesses strong analytical skills with practical experience in consumer complaint resolution and database management, particularly in regulatory environments. They excel in clear communication and conflict mediation, backed by robust technical proficiency in compliance software and public records management systems. Adaptability and a keen attention to detail ensure thorough documentation and compliance adherence.
Interview Preparation
Application Tips
- Highlight your experience with consumer complaint handling and database management systems such as SQL and compliance software.
- Quantify your achievements in resolving disputes and improving customer satisfaction rates where applicable.
- Include keywords like 'consumer advocacy', 'regulatory compliance', 'data analysis', and specific software names (e.g., Call Center Software) frequently used in government roles.
- Customize your resume to emphasize relevant public sector experience, if available, and align it closely with the job description and agency’s mission.
- In your cover letter, emphasize your commitment to public service, your understanding of the agency’s goals, and how your background aligns with their mission.
Career Path
This position can lead to advanced roles such as Consumer Protection Manager, Regulatory Analyst, or even specialized policy advisor positions within the agency, offering opportunities for leadership and policy development within consumer protection frameworks.
Original Job Description
Description
WASHINGTON UTILITIES AND TRANSPORTATION COMMISSION
Respect. Professionalism. Integrity. Accountability.
Consumer Program Specialist 2*
Salary Consideration:
For this position, Range 48, Step A is $51,840 per year and Step L is $67,992. The high end of the salary range, Step M, is $69,744, and is typically a longevity step. All employees progress to Step M six (6) years after being assigned to Step L in their permanent salary range.
*Hiring Option: Consumer Program Specialist 1 In-Training to CPS2
Salary Consideration: Range 42, Step A ($45,024) – Step L ($58,584) annually.
(In-Training may be considered depending on candidate’s qualifications)
This recruitment is open until May 22, 2026, at 11:59pm. The first pull of applications is scheduled for May 15. It is in your best interest to apply as soon as possible.
UTC reserves the right to make a hiring decision and/or choose to close or extend this recruitment at any given time after seven (7) days from the date posted. Applications for this recruitment could be used to fill comparable positions that open within the next 60 days.
The Opportunity:
The Washington Utilities and Transportation Commission (UTC) seeks to fill the role of Consumer Program Specialist 2 within the Consumer Protection Division. Depending on the selected candidate’s qualifying experience, this position may be filled at the Consumer Program Specialist 1 level, with a 12-month training plan. The candidate will advance to the Consumer Program Specialist 2 upon successful completion of the training plan.
In a call center environment, this position works with external stakeholders by receiving inquiries and resolving consumer complaints received by the commission, directly supporting the mission of the UTC by ensuring consumers are treated fairly, and that regulated companies are following commission laws, rules, and policies.
Hybrid:
Although this is a hybrid opportunity, the successful incumbent must reside within Washington state and must be available to report to the Lacey, Washington headquarters building as needed.
Travel:
Occasional travel is required to attend training and meetings.
Our Mission:
To protect the people of Washington by ensuring that investor-owned utility and transportation services are safe, equitable, available, reliable, and fairly priced.
Vision:
We strive to achieve equitable and fair outcomes for both consumers and regulated companies. We prioritize inclusion and belonging in the workplace.
For more information about our benefits or working at UTC, please visit our website.
What We Offer Our Employees:
- UTC fosters an environment of diversity, equity, inclusion and belonging, while striving to hire and retain a workforce from the communities we serve.
- We place importance on a healthy balance between personal and professional lives; offering flexible work schedules, wellness programs, and mobile/telework opportunities.
- Through the state, our employees (and their families) are offered options for medical, dental, vision and basic life insurance.
- We offer enrollment into the state retirement programs and a deferred compensation plan.
- Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Duties
Some of What You’ll Do:
Among the varied range of responsibilities held within this role, a Consumer Program Specialist will:
- In a call center environment, answer calls to the Consumer Complaint hotline.
- Investigate consumer complaints received through the Consumer Complaint hotline, online complaint form, or email.
- Record information in the complaints database regarding service from a company regulated by the commission.
- Investigate customer claims by researching the appropriate statute, rule, or tariff, and analyzing data obtained from the company.
- Work with the customer and a representative from the company to resolve the dispute, mediating, facilitating, and negotiating as needed.
- Determine whether company conduct complies with relevant statutes, rules, tariffs, and contracts. If business practices do not comply, provide technical assistance, and explain to the company representative how to change the practice to meet the applicable regulatory requirements.
- Document actions taken during the investigation and findings, including rule violations, in the complaint database for use by compliance staff to identify companies whose business practices warrant investigation, as evidence in formal actions, and to respond to public records requests. Independently review, determine extent of distribution to staff, and process moderate to complex public records requests.
- Receive complex requests for public records in compliance with agency policy and procedures and WAC 480-04, Public Access to Information and Records, as well as the Public Records Act.
Qualifications
Required Qualifications:
- Two (2) years’ experience conducting professional level investigations; reviewing, evaluating, and modifying insurance or medical claims to determine the correct payment or settlement; or resolving conflicts or disputes between parties, often without resorting to traditional court litigation.
OR
- One (1) year as a Consumer Program Specialist or equivalent.
Demonstrated Knowledge, Skills, and Abilities in:
- Analytical Skills and Critical Thinking – Use a variety of techniques to evaluate information, inquiries, and complaints to determine a company’s compliance with rules and laws and make recommendations for corrective action. Mediate, negotiate, and resolve disputes between two or more parties.
- Writing and Communication – Effectively translates complex or technical concepts into messages others can readily understand. Listens carefully, reflects upon what is being said, and presents clear and accurate information. Adapts communication styles and tools to ensure that information is accessible to everyone. Read, comprehend, and interpret written material, and be consistent with the Commission's Plain Talk principles and Style Guide.
- Basic Math Skills – Use math and basic accounting skills to analyze company responses to billing disputes.
- Intermediate user of Microsoft products – Outlook, Word, Excel, and computer systems to enter data and information. Experience using computer software to communicate, track, record, and document actions and outcomes.
CPS1 in-training to CPS2 Hiring Option:
- One (1) year of experience conducting professional level investigations, claims adjustments, or dispute resolutions.
- Developing experience with the knowledge, skills, and abilities listed above.
All employees will demonstrate the following:
Diversity Equity and Inclusion (DEI) Competencies:
- The ability to take action to learn and grow.
- The ability to take action to meet the needs of others.
- EDIKnowledge,Understanding,& Commitment.
- Self-Awareness.
- Cultivating Mutually Beneficial and Trusting Strategic Partnerships.
- Inclusive Excellence & Allyship.
UTC Core Competencies:
- Accountability
- Measuring Success and Improvement
- Customer Focus
- Results Focus
- Communication Skills
- Adaptability/Flexibility
- Self-Development
- Continuous Process Improvement
Preferred/Desired Qualifications:
- One year of experience in a call center type setting handling multiple calls.
- Bachelor’s degree in public administration, business administration, or communications.
Supplemental Information
READ THE FOLLOWING INFORMATION COMPLETELY:
- This position is included in a bargaining unit represented by the Washington Federation of State Employees (WFSE).
- RCW 80.01.020 limits the UTC's ability to employ any person who owns stock in any company the UTC regulates or is otherwise financially interested in such company. Such interests include those of an employee's spouse.
- UTC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.
How to Apply:
Interested in joining the UTC team? Click the Apply button at the top to begin! To be considered for further screening, ensure you attach the following documents to your completed application:
- Letter of Interest - describing how you meet the position qualifications and why you believe you are the ideal candidate.
- Resume - detailing your applicable competencies, experience and education.
- References - At minimum, three (3) professional references with current telephone numbers and email addresses must be included with your application; one (1) contact MUST be your current or most recent supervisor.
The initial screening of candidates will be solely based on the contents and completeness of the application materials, including answers provided to the ‘Supplemental Questionnaire’, along the additional application materials submitted as part of the application process.
If you are viewing this recruitment on any website other than www.careers.wa.gov, please note the recruitment title and job number and apply through Washington state’s official portal. Your application may be received incomplete if using a third-party website. If you are having technical difficulties creating, accessing, or completing your application, please call NEOGOV toll-free at (855) 524-5627 or email support@neogov.com.
NOTE, indicating ‘see resume’ will not substitute for completing the "work experience" section or supplemental questionnaire of the application packet and may result in your submission being marked incomplete.
Veterans Preference:
For information about YesVets, please click here.
Applicants wishing to claim Veterans Preference should attach to their application a copy of their redacted DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact UTC Human Resources at humanresources@utc.wa.gov.
All information may be verified; additional documentation may be required. Candidates may be disqualified if the education and/or work experience does not include information used to meet the minimum qualifications of the job.
The UTC is an equal opportunity employer. We want to make sure you have an equal opportunity to join our team. Our commitment is making sure current and future employees are treated fairly and equally without regard to age, sex (including gender identity), race, ethnicity, disability, sexual orientation, veteran status, marital status, or religious or political affiliation.
Persons needing accommodation in the application process may contact the recruiter via telephone on (360) 664-1134 or email the UTC HR office at humanresources@utc.wa.gov. For TTY service, please call the Washington Relay Service on 7-1-1 or 1-800-833-6384.
For more information about the UTC, please visit:
www.utc.wa.gov, www.facebook.com/wautc
The State of Washington:
http://access.wa.gov