SeattlePHI Pagsusuri ng Trabaho
💡 Smart na Buod
Pangkalahatang-ideya ng Posisyon
Ang Espesyalista sa Trabaho ng WorkSource 2/Panandaliang Doble na Wika ay nagbibigay ng komprehensibong serbisyo para sa pag-unlad ng trabaho. Nagtatrabaho sa opisina ng WorkSource sa Centralia, Washington, ang posisyon ay nangangailangan ng panahon na suporta sa wikang Espanyol. Mahalaga ang mahusay na customer service, koordinasyon ng serbisyo, at pag-uugnay ng mga naghahanap ng trabaho sa oportunidad.
Mga Pangunahing Responsibilidad
- Nagbibigay ng direktang tulong sa mga naghahanap ng trabaho at employer
- Nagpapatupad ng maayos na pakikipag-ugnayan gamit ang telepono, email, at virtual platforms
- Nagsasagawa ng pagsusuri at pagdirekta sa mga customer
- Nagbibigay-access sa mga gamit para sa pagsusuri ng trabaho
- Nagkoordinahang may partner at negosyo
Mga Kinakailangang Kasanayan
Mga Teknikal na Kasanayan
Mga Soft Skills
Mga Kwalipikasyon
Ideal na Kandidato
Ang ideal na kandidato ay may mahusay na customer service experience, fluency in Spanish, at proficiency in CRM software. Dapat makapag-handle ng maraming customer interactions nang sabay at makabuo ng epektibong solusyon.
Paghahanda sa Panayam
Mga Tip sa Pag-apply
- I-highlight ang iyong karanasan sa pakikipag-ugnayan sa mga customer na may iba't ibang pangangailangan.
- Iquantify ang iyong tagumpay sa pag-improve ng customer service metrics.
- Gamitin ang keywords tulad ng 'customer service', 'CRM software', at 'Spanish proficiency'.
- Ipakita ang iyong kakayahang mag-coordinate ng serbisyo at magtulungan sa iba't ibang team.
Landas ng Karera
Ang posisyong ito ay maaaring magbigay daan sa Senior Worksource Specialist, Program Coordinator, o estratehikong posisyon sa ahensya ng trabaho. May pagkakataon din para sa mas mataas na responsibilidad sa pamamagitan ng pamumuno at pag-o-oversee.
Orihinal na Paglalarawan ng Trabaho
Description
Paglalarawan
Ito ay isang panahon-panahong pagkakataon na nangangailangan ng dalawang wika, at kailangan mong makabasa at makapag-usap nang epektibo sa SPANISH—nang harapan, sa telepono, at sa pagsulat.
Ang ideal na kandidato ay isang propesyonal sa pagpapaunlad ng workforce na nakatuon sa customer at umuunlad sa mabilis na kapaligiran na nakatuon sa serbisyo. Siya'y dedikado sa suporta sa lahat ng WorkSource lines of business. Mahusay siyang magbigay ng direktang tulong sa mga naghahanap ng trabaho at employer, pagsasagawa ng panayam upang matukoy ang pangangailangan, pagpaliwanag ng mga programa at serbisyo, at paggabay sa mga customer sa kanilang mga inaasahang empleyo at pagsasanay. Kaya niyang magbigay ng mataas na kalidad na serbisyong customer sa iba't ibang plataporma—telepono, email, virtual, at nang harapan—at komportable siya sa pagtulong sa mga aktibidad sa resource room, pag-navigate sa mga online na kagamitan, at pagbibigay ng impormasyon tungkol sa merkado ng trabaho. Siya ay maingat at maaasahan, nagpapanatili ng tumpak na rekord, notes ng kaso, at datos sa iba't ibang sistema habang pinapatakbo ang mga orientation, workshop, at serbisyo ng partner. Nagtatayo siya ng mahusay na ugnayan sa mga negosyo, partner, at tagapagbigay ng serbisyo, nag-aambag sa integrated service delivery at sumusuporta sa misyon ng ESD na ikonekta ang mga naghahanap ng trabaho at employer. WorkSource opisina sa Centralia, matatagpuan sa 500 Centralia College Blvd #200, Centralia, WA 98531.
Mga Tungkulin
Sa ilalim ng malapit na supervisyon, ang propesyonal sa pagpapaunlad ng workforce na ito ay mag-aalok ng suporta sa lahat ng WorkSource lines of business at handang tumulong sa lahat ng WorkSource customer. Ang incumbent ay magbibigay ng direktang serbisyo sa mga naghahanap ng trabaho at employer sa loob ng WorkSource Office. Ang posisyon na ito ay kumakatawan sa ahensya sa pagbibigay ng integrated service delivery sa lahat ng customer. Direktang sumusuporta ang posisyong ito sa misyon ng ESD sa pamamagitan ng pakikipagtulungan upang ikonekta ang mga employer at naghahanap ng trabaho.
Narito ang mga bagay na maaari mong asahan, kabilang ngunit hindi limitado sa:
Magtatrabaho ng simpleng hanggang sa karaniwang gawain batay sa pamantayan o tumutulong sa iba sa paggawa ng mas kumplikadong trabaho
- Pagsasagawa ng panayam nang indibidwal upang ipaliwanag ang mga serbisyo at aktibidad ng programa; matukoy ang mga bahagi na may kinalaman sa pangangailangan ng customer, referrals, at bumuo ng rekomendasyon para sa patuloy na pakikipag-ugnayan
- Pagsasabi ng mga programa, serbisyo, patakaran, at pamamaraan ng ahensya; sagutin ang mga pangunahing tanong tungkol sa programa at serbisyo; tumutulong sa pag-refer ng customer sa mga serbisyo
- Sagot sa mga tawag sa telepono at direkta sa mga team ng programa; magbigay ng mabilis na tugon at serbisyo sa pamamagitan ng lahat ng paraan ng serbisyong customer (telepono, email, virtual platform, at nang harapan)
- Magbibigay ng access sa mga kagamitang pagsusuri ng empleyo; ibibigay ang resulta sa mga customer; tumutulong sa mga customer sa virtual resource room
Magbibigay ng pangunahing serbisyo at impormasyon sa resource area
- Pagsasagawa ng basic triage upang matukoy ang unang opsyon ng serbisyo; mag-completo o mag-update ng pagpaparehistro ng customer sa ETO o impersonate via WorkSourceWA.com
- Tumutulong sa pagkontrol ng daloy ng customer nang virtual at nang harapan; magbigay ng tulong sa resource room na nang virtual at nang harapan, kung nagtatrabaho man online o nang harapan, upang matulungan ang integrasyon ng mga serbisyo
- Tumutulong sa pag-access at paggamit ng website ng WorkSource Washington at iba pang online resources
Magtatrabaho ng mga gawain sa pamamahala ng rekord ayon sa patakaran at pamamaraan ng ahensya
- Magkolekta, mag-verify, at mag-input ng impormasyon sa iba't ibang sistema ng datos upang i-report at subaybayan ang mga serbisyo na ipinagbibigay.
Magkoordinar ng Orientations at Workshops
- Isaschedule ang mga customer at tutulong sa orientations at/o job search workshops; mag-i-record ng attendance sa orientations at workshops; mag-distribute ng labor market information at materials.
- Magkakoordeyna ng workshops; lutasin ang mga logistical issues.
Virtual, electronic, at personal na pagbuo at pagpapanatili ng relasyon sa mga negosyo, partners, at iba pang service providers upang matiyak ang magandang customer service at satisfaction.
- Magkakoordeyna ng resources kasama ang partners; makikipag-ugnayan at mag-promote ng agency at partner programs and services para hikayatin ang maximum utilization ng mga available incentives.
- Tutulong sa job fair activities at recruitment events.
Para humingi ng detalyadong position description, klick dito.
Mga Kwalipikasyon
Kinakailangang Kwalipikasyon:
Opsyon 1: Isang taon bilang WorkSource Specialist 1 o katumbas na posisyon sa loob ng Employment Security Department, o sa isang katumbas na posisyon sa ibang estado's Employment Security agency. Opsyon 2: Isang Bachelor's degree sa social science, business administration, o related field at isang taon ng professional experience sa workforce development, social services, human resource services, public relations, o professional public contact work. Opsyon 3:
Option 2: A Bachelor's degree in social science, business administration or related field and one (1) year of professional experience in workforce development, social or human resource services, public relations, or professional public contact work.
Option 3: A combination of education and/or relevant experience totaling at least five Ang kombinasyon ng edukasyon at/o karanasan na may kaugnayan na kabuuang hindi bababa sa limang taon. (5)
Bukod pa rito, dapat mong matugunan isa sa mga kinakailangang kalidad na nakalista sa itaas, at kailangan mong madalas na makapagbasa at makipag-ugnayan nang epektibo sa Español —nang personal, sa telepono, at sa pagsulat. Mga Katumbas ng Edukasyon at Karanasan: Associate degree = 2 taon | Bachelor’s degree = 4 taon | Masters o Mas Mataas = 5 taonDagdag na Pangangailangan para sa Pagtatrabaho:
Dapat mong makapagpasok ng Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim at fraud check.
Mangyaring i-submit lamang ang mga kinakailangang dokumento ayon sa ibaba at tiyakin na lahat ng Personal Identifying Information (PII) tulad ng Social Security numbers ay alisin mula sa iyong mga materyales para sa privacy.
Bukod pa rito, hinihingi namin na huwag isama ang mga larawan o external links sa inyong mga dokumento. Ang anumang dokumentong i-upload sa pamamagitan ng platform na ito ay maipapadala nang ligtas elektroniko para suportahan ang pag-review ng aplikasyon.
Online Application
sa pamamagitan ng
"Add Attachments" field. Ang resume ay hindi kapalit para sa "work experience" section ng aplikasyon o vice versa. Ang mga aplikasyong may walang laman na larangan, o mga sagot sa supplemental questions na may mga komento tulad ng "tingnan ang attachments" ay maaaring ituring na hindi kumpleto at hindi isasaalang-alang. through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete and may not be considered.
Mga Karagdagang Impormasyon
Ang misyon at mga halaga ng aming ahensya ang nagtutulak sa lahat ng desisyon namin, nagdidikta kung paano tayo nakikipag-ugnayan sa iba, at ang puso ng kung sino kami. Ang aming mga halaga ay Pagkakaisa, Pagmamahal, Katumbasang Pananaw, Pangangalaga sa Kapaligiran, at Access. Naiintindihan namin na isang kapaligiran sa trabaho na nagpapahalaga sa balanse ng trabaho at buhay ay mahalaga; kaya marami sa aming posisyon ang karapat-dapat para sa flexible work schedules at teleworking opportunities. Sa pamamagitan ng suporta, pagkilala sa halaga, at tiwala, ang aming mga empleyado ay pinapayaganang lumago at mag-develop bilang kanilang pinakamahusay na sarili.
Pagkakataon para sa Lahat:
Naglalayong namin na lumikha ng isang kapaligiran sa trabaho na kasama at nagpapahalaga sa pagkakaiba-iba ng kultura, etnisidad, lahi, pananampalataya, sexual orientation, at gender identity. Inirerekomenda naming mag-apply ang mga kababaihan, mga miyembro ng iba't ibang lahi at etnisidad, mga taong may kapansanan, mga indibidwal na higit sa 40 taong gulang, mga taong may paniniwala sa relihiyon, mga beterano o may military status, at ang lahat ng sexual orientation at gender identity.
Ang Employment Security Department ay isang employer/program na nagbibigay ng pantay na oportunidad. Mga auxiliary aids at services ay available upon request para sa mga taong may kapansanan.
Kung ikaw ay nangangailangan ng tulong sa proseso ng aplikasyon, kung kailangan mo ang job announcement na ito sa ibang format, o kung mayroon kang pangkalahatang tanong tungkol sa oportunidad na ito, mangyaring makipag-ugnayan kay Cheyenne Pernites-cheyenne.pernites@esd.wa.gov; o 253-593-7327 o angTalent Acquisition Team, o Washington Relay Service 711, bago magtapos ang recruitment closing.Kungmayroon kang mga technical difficulties sa paggawa, pag-access, o pag-completo ng iyong aplikasyon, mangyaring makipag-ugnayan kay careershelp@des.wa.gov o (360) 664-1960 o toll free (877) 664-1960, Washington Relay 711.
Ang Organisasyong Ito ay Kasali sa E-Verify
SeattlePHI Job Analysis
💡 Smart Summary
Position Overview
The WORKSOURCE SPECIALIST 2/Occasional Dual Language position focuses on providing comprehensive workforce development services to job seekers and employers at the WorkSource office in Centralia, WA, with occasional Spanish language support required. This role emphasizes customer service, program facilitation, and service coordination to connect job seekers with employment opportunities.
Key Responsibilities
- Provide direct assistance to job seekers and employers through interviews, program explanations, and service guidance.
- Manage customer interactions via phone, email, virtual platforms, and in-person, ensuring timely and accurate service delivery.
- Conduct triage to direct customers to appropriate services, update customer records in ETO or WorkSourceWA.com, and assist with orientations and workshops.
- Support resource room activities and online tools, providing access to employment assessment tools and labor market information.
- Coordinate with partners and businesses to enhance service integration and maximize program utilization.
Required Skills
Technical Skills
Soft Skills
Qualifications
Ideal Candidate
The ideal candidate for this role is a highly communicative individual with proven customer service skills, fluent in Spanish, and adept at using CRM software and employment assessment tools. They possess strong problem-solving abilities and have experience managing diverse stakeholder interactions across various platforms, ideally within a public service or community support environment.
Interview Preparation
Application Tips
- Highlight your experience in customer relationship management and direct assistance roles, emphasizing interactions with diverse populations and bilingual capabilities.
- Quantify your achievements in managing customer records and improving service delivery efficiency, such as reducing wait times or increasing customer satisfaction scores.
- Include keywords like 'customer service', 'CRM software', 'Spanish proficiency', 'employment assessment tools', and 'data management' throughout your resume and cover letter.
- Customize your resume to showcase specific projects or roles where you demonstrated leadership in program explanations, orientation support, and resource management within government or community organizations.
- In your cover letter, emphasize your alignment with WorkSource’s mission to empower job seekers and employers through comprehensive support and your passion for public service.
Career Path
This position can lead to advancement opportunities such as becoming a Senior Worksource Specialist, overseeing multiple teams or specialized programs, transitioning into managerial roles like Program Coordinator, or potentially moving into policy roles within workforce development agencies focusing on strategic planning and outreach.
Original Job Description
Description
This is an occasional dual-language opportunity, and you must be able to read and communicate effectively in SPANISH—in person, over the phone, and in writing.
The ideal candidate is a customer-focused workforce development professional who thrives in a fast-paced, service-oriented environment and is committed to supporting all WorkSource lines of business. They excel at providing direct assistance to job seekers and employers, conducting interviews to identify needs, explaining programs and services, and guiding customers through employment and training expectations. They are skilled at delivering high-quality customer service across multiple platforms—phone, email, virtual, and in-person—and are comfortable supporting resource room activities, navigating online tools, and supplying labor market information. This candidate is detail-oriented and dependable, maintaining accurate records, case notes, and data across multiple systems while coordinating orientations, workshops, and partner services. They build strong relationships with businesses, partners, and service providers, contributing to integrated service delivery and supporting ESD’s mission to connect job seekers and employers.
This role offers the opportunity to work alongside an exceptional team of professionals in a highly collaborative and engaging environment. If you're passionate about making a difference and eager to contribute to this important work, we encourage you to review the full posting before submitting your application. The work location for this role will be the WorkSource office in Centralia, located at 500 Centralia College Blvd #200, Centralia, WA 98531.
Duties
Under close supervision, this work force development professional will support all WorkSource lines of business and is capable and ready to serve all WorkSource customers. The incumbent will provide direct services to job seekers and employers within the WorkSource Office. This position will represent the agency in providing integrated service delivery to all customers. This position directly supports the mission of ESD by partnering to connect employers and job seekers.
Here’s what you can look forward to doing, including but not limited to the following:
Perform simple to routine supporting work following standard procedures and/or assists others in performing work of greater complexity
- Conduct individual interviews to articulate program services and activities; identify components applicable to customer need, referrals and develop recommendations for continuous engagement.
- Explain agency programs, services, policies, and procedures; answer basic program and service questions; refer customers to services.
- Answer phone calls and direct to program teams; provide timely response and services through all forms of customer service (phone, email, by virtual platform, and as approved face-to-face).
- Provide access to employment assessment tools; give results to customers; assist customers in the virtual resource room.
Provide basic services and information in the resource area
- Conduct basic triage to determine initial service options; complete new and/or update customer registrations in ETO or impersonate via WorkSourceWA.com
- Assist in the direction of customer flow virtually and in-person; provide virtual and in-person resource room assistance whether working remotely or in-person that will assist the integration of services.
- Assist customers in accessing and utilizing WorkSource Washington website and other online resources.
Perform records management functions in accordance with agency and program procedures
- Collect, verify, and enter information into multiple data systems to report and track services provided.
Coordinate Orientations and Workshops
- Schedule customers and assist with orientations and/or job search workshops; record attendance at orientations and workshops; distribute labor market information and materials.
- Coordinate workshops; resolve logistics issues.
Virtually, electronically, and in-person develop and maintain relationships with businesses, partners, and other services providers ensuring customer service and satisfaction
- Coordinate resources with partners; communicate and promote agency and partner programs and services to encourage maximum utilization of available incentives.
- Assist in job fair activities and recruitment events.
To request a detailed position description, click here.
Qualifications
Required Qualifications:
Option 1: One (1) year as a WorkSource Specialist 1 or equivalent class within the Employment Security Department, or in an equivalent class with another state's Employment Security agency.
Option 2: A Bachelor's degree in social science, business administration or related field and one (1) year of professional experience in workforce development, social or human resource services, public relations, or professional public contact work.
Option 3: A combination of education and/or relevant experience totaling at least five (5) years.
In addition to meeting one of the required qualifications above, you MUST occasionally be able to read and communicate effectively in Spanish—in person, over the phone, and in writing.
Education to Experience Equivalences:
Associate degree = 2 years | Bachelor’s degree = 4 years | Masters or Higher = 5 years
Additional Requirement of Employment:
Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.
Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review.
Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete and may not be considered.
Supplemental Information
Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. Our values are Belonging, Love, Equity, Stewardship, and Access. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All:
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Cheyenne Pernites-cheyenne.pernites@esd.wa.gov; or 253-593-7327 or theTalent Acquisition Team, or Washington Relay Service 711, prior to the recruitment closing.Ifyou are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
**This Organization Participates in E-Verify**