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Paglalarawan
IT Application Development – Senior Manager (ITAD-SM/ETS)
Bilang supervisor sa classification ng IT Entry/Journey/Senior Specialist, ang matagumpay na kandidato ay makakatanggap din ng 5% supervisory differential pay bukod sa kanilang base salary.
Ang posisyong IT Application Development – Senior Manager na ito ay isang oportunidad na nagbabago ng karera para sa isang lider na nais na direktang mapabuti ang kanyang teknikal na kasanayan upang mapabuti ang buhay ng milyun-milyong tao. Ang posisyong ito ay nag-aalok ng malaking impluwensya sa publiko, mataas na awtoridad sa pamumuno, at matibay na trabaho.
Lahat ng empleyado ng HCA ay gagamit ng equity lens sa kanilang trabaho, na maaaring kasama ang lahat ng analisis ng core business at processes..
Tungkol sa sangay:
Ang Enterprise Technology Services (ETS) Division ay ang agency-designated technology provider para sa Health Care Authority (HCA). Ang Application Services sa loob ng ETS ay nagbibigay ng innovative Information Technology (IT) solutions para sa enterprise-class software applications, content management systems, internal at external web-properties, video production at live streaming ng mga event na sumusuporta sa misyon ng Health Care Authority divisions at business groups. Tungkol sa posisyon:
Bilang miyembro ng ETS leadership team, ang IT Senior Manager na ito ay responsable sa pamamahala ng dalawang
magkaibang IT functional teams ng mga propesyonal na nag-aanalisa, nagdidisenyo, nagko-construct, nagko-configure, nagpapanatili, nagpapabuti, nagde-deploy, at nagpapanatili ng applications at internal/external facing web properties. Nagbibigay din ito ng application technology consultation at planning (sa executive management at lahat ng antas ng agency staff), technology management, end user training, customer assistance, Content Management Systems (CMS) na binubuo ng internet website, intranet sites, digital multimedia services tulad ng video production at live event streaming, habang isinasaalang-alang ang mga pangangailangan at prioridad ng agency business divisions. Ang posisyong ito ay karapat-dapat sa telework ngunit kinakailangang mag-report on-site ng minimum na 1 business day kada linggo at minsan sa iba pang oras upang matugunan ang mga pangangailangan ng negosyo.
Ang default assigned work location ng lahat ng Health Care Authority (HCA) positions – parehong on-site at telework eligible positions – ay nasa loob ng State of Washington. Ang posisyong ito ay nag-uulat sa Olympia, WA. Ang frequency ng onsite work ay mag-iiba batay sa mga pangangailangan ng negosyo at operasyon. Lahat ng empleyado ng agency ay kinakailangang mag-report on-site sa Olympia sa kanilang unang at huling araw ng pagtatrabaho upang kunin at ibalik ang state-issued equipment, anuman ang telework status o lokasyon. All agency employees are required to report on-site in Olympia on their first and last days of employment to pick up and return state-issued equipment, regardless of telework status or location.
Duties
Mga Gawain
- Ilang mga gawain na iyong aasahan:
- Pamamahala ng seksyon ng Application Services na binubuo ng mga dalubhasang propesyonal sa IT, na saklaw ng tatlong pamilya ng trabaho, na nagbibigay ng buong-linlang na serbisyo para sa mga mataas na-profile na enterprise-class software systems, legacy applications, database systems, at Content Management Systems (CMS) na binubuo ng internet at intranet sites at digital multimedia services.
- Pagbibigay ng estratehikong pamumuno at pangkalahatang pamamahala sa platform ng ServiceNow ng ahensya upang matiyak ang matatag, ligtas, scalable, at alinsunod sa ETS at HCA business strategies na mga kakayahang IT service management (ITSM).
Pagbibigay ng pangkalahatang pagmamatyag at lifecycle management ng Software-as-a-Service (SaaS) platforms na ginagamit sa buong HCA (na hindi kasama ang MES systems), upang matiyak ang pagsasabay sa mga pangangailangan ng negosyo, teknolohiya standards, at mahahabang IT strategic direction. - Pagbibigay ng pamumuno at Application Services perspective sa ETS division strategic at tactical technology projects
- Pagsisilbi bilang isang mahalagang kalahok sa mga cross-functional teams upang matiyak ang maayos na pang-araw-araw na operasyon ng HCA computing systems.
- Pagsisilbi bilang isang mahalagang miyembro ng ETS leadership team.
Mga Kwalipikasyon
Kinakailangang kwalipikasyon:
Ang mga kandidatong kwalipikado ay dapat magtugon sa isa mula sa mga sumusunod na opsyon ng criteria:
Opsyon 1:
- Bachelor’s degree sa management information systems, Computer Science, o isang kaugnay na larangan.
- Sampung (10) taon ng propesyonal na karanasan sa IT na nagpapamahala ng malalaking enterprise software applications, na kinabibilangan ng hindi bababa sa apat (4) taon na pagmamana ng mga personnel sa IT.
Opsyon 2:
- Apat (4) taon bilang IT Manager sa state service na nagpapamahala ng malalaking enterprise software applications.
Opsyon 3:
- Fourteen (14) years of professional IT experience managing large enterprise software applications, which includes at least four (4) years managing IT personnel.
Labimpito (14) taong karanasan sa propesyonal na IT, pagmamaneho ng malalaking enterprise software applications, kasama ang hindi bababa sa apat (4) taon ng pamamahala ng IT personnel.
- Kinakailangang kakayahan:
- Kakayahang kumilos para matuto at lumago.
- Nakikitang karanasan sa paggamit ng mga sukatan at datos upang planuhin at ebalwasyon ang serbisyo ng aplikasyon. Dapat gamitin ang mga sukatan para makita at lutasin ang mga problema.
- Pangunahing kaalaman sa Information Technology Infrastructure Library (ITIL) at Project Management Body of Knowledge (PMBOK).
- Kaalaman at karanasan sa pagbabadyet.
- Tapang sa Pamamahala: Maingat na ipinapakita ang direktang at makabuluhang feedback; bukas at direkta sa pakikipag-ugnayan nang hindi nakakatakot; harapang hinaharap ang mga problema ng tao at mahirap na sitwasyon.
- Pagbuo ng Epektibong Team: Nagbubuo ng magkakaugnay na team sa loob ng organisasyon; nagbabahagi ng tagumpay at tagumpay upang bawat miyembro ay maramdaman ang halaga at pagkilala; nagbibigay-daan sa mga team na magtatag at makamit ang kanilang mga layunin.
- Organisasyonal na Pagkakasabay: May kaalaman kung paano gumagana ang organisasyon; nakakapagpatupad ng mga bagay gamit ang pormal at impormal na paraan; epektibong naglalakbay sa komplikadong politikal na sitwasyon.
- Pagharap sa Kasabihang Hindi Sigurado: Epektibong nakikipaglaban sa pagbabago; kaya magbago ng direksyon nang komportable; kaya gumawa at kumilos nang walang buong larawan; kaya maramdaman ang panganib at hindi siguradong kalagayan.
- Pagpapahalaga sa Dibersidad: Nagmamaneho ng lahat ng uri at klase ng tao nang patas; sumusuporta sa pantay na pagtrato at oportunidad para sa lahat; nagbibigay ng klima ng inklusyon kung saan malayang ibinabahagi at pinagsasama ang magkakaibang paniniwala.
- Pagmamaneho para sa mga Resulta: Nagpapakita ng lakas, pagtitiyaga, at pangangailangan na matapos; hindi nagbibigay upo hanggang sa tapusin kahit harapin ang resistensya o pagkabigo; patuloy na pinipilit ang sarili at iba para sa mga resulta.
- Strategikong Pagkakasabay at Pamamahala ng Inobasyon: Nakakapag-antabay ng mga hinaharap na epekto at trend nang tama; nagdadala ng mga bagong ideya sa merkado; nakakakita ng mga pagkakataon para sa pagbabago; lumilikha ng kompetitibong at breakthrough strategies.
- Pagiging Malikhain: Naglalabas ng maraming bagong at natatanging ideya; nagpapalitan ng koneksyon sa mga dating hindi kaugnay na konsepto; walang takot gumamit ng hindi pangkaraniwang pamamaraan; itinuturing na orihinal at may halaga sa brainstorming setting.
Pangunahing kwalipikasyon:
- Project Management Professional (PMP) Certification.
- Information Technology Infrastructure Library (ITIL) Foundations Certification.
Paano mag-apply:
Tanging mga aplikante na nagpapakita ng minimum na kwalipikasyon sa kanilang NEOGOV profile ang bibigyan ng pansin. Ang hindi pagtupad sa mga instruksyon sa pag-aapply ay maaaring magdulot ng pagkakatanggal. To apply for this position, you will need to complete your profile which includes three professional references and attach in separate files:
- Upang mag-apply sa posisyong ito, kailangan mong tapusin ang iyong profile na kasama ang tatlong propesyonal na sanggunian at i-attach bilang hiwalay na mga file: A cover letter
- Current resume
Upang makapagamit ng veteran preference, mangyaring gawin ang sumusunod:
- I-attach ang kopya ng DD214 (Member 4 long-form copy), NGB 22, o USDVA signed verification of service letter.
- Mangyaring itago ang anumang PII (personally identifiable information) data tulad ng social security numbers. Isama ang iyong pangalan gaya ng nakasaad sa iyong application sa careers.wa.gov.
Supplemental Information
Tungkol sa HCA:
Bilang pinakamalaking tagapag-imbentaryo ng serbisyong pangkalusugan sa estado at awtoridad sa kalusugang pang-isip, ang Washington State Health Care Authority (HCA) ay nangunguna sa pagtiyak na may oportunidad ang mga residente ng Washington na maging malusog.
May tatlong pundasyon ang aming trabaho: Apple Health (Medicaid); ang Public Employees Benefits Board (PEBB) at School Employees Benefits Board (SEBB) programs; at kalusugang pang-isip at paggaling. Sa ilalim ng mga pundasyong ito, bumibili ang HCA ng serbisyong pangkalusugan, kasama na ang paggamot sa kalusugang pang-isip para sa higit sa 2.7 milyong residente ng Washington, at nagbibigay ng suporta sa pag-iwas, krisis, at paggaling sa lahat ng residente ng Washington.
Ang aming mga alok:
- Makabuluhang trabaho kasama ang mga kapwa na may malasakit sa mga taong naiserbi Mga Boses ng HCA
- Isang malinaw na misyon ng ahensya na nagtutulak sa aming trabaho at nakatuon sa tao Misyon, Pananaw, at Mga Halaga ng HCA
- A healthy work/life balance, including alternative/flexible schedules and mobile work options.
- Isang balanse at maayos na pamumuhay sa trabaho, kasama ang mga alternatibong oras ng pagtatrabaho at opsyon para magtrabaho mula sa mobile device. Isang napakagandang kompensasyon at pakete ng benepisyo
- Mga Benepisyo ng WA State Government
- At libreng parking!
Notes:
Bago ang paghirang ng bagong empleyado, isasagawa ang background check na kinabibilangan ng kasaysayan ng kriminal record. Ang impormasyong makuha sa background check ay hindi nangangahulugan na ito ay dahilan para hindi makapagtrabaho.
Ang HCA ay isang employer na pantay-pantay sa oportunidad. Pinahahalagahan namin ang paglikha ng kapaligiran kung saan lahat ng empleyado ay maaaring magtiwala, kasama at may kapangyarihang magbigay ng natatanging ideya para sa ahensya. Ang HCA ay may limang employee resource groups (ERGs). Ang mga ERG ay mga voluntary na grupo na pinamumunuan ng mga empleyado na naglalayong palakasin ang pagkakaiba-iba at pagtanggap sa lugar ng trabaho na nakasusunod sa misyon ng HCA. Ang aming mga pagsisikap para sa pagkakaiba-iba at pagtanggap ay kinabibilangan ng pagyakap sa iba't ibang kultura, pinagmulan, at pananaw habang pinopondohan ang paglago at pag-unlad sa lugar ng trabaho. Ayon sa mga pag-aaral, mas kaunti lamang ang mga kababaihan, mga miyembro ng lahi at etnikong grupo, at mga taong may kapansanan na nag-aaplay para sa trabaho kung hindi nila tiyak na nakakatugon sila sa lahat ng kinakailangan ayon sa job description. Pinupuri rin namin ang mga taong higit sa 40 taong gulang, may kapansanan, mga veteranong naglingkod noong panahon ng Vietnam, at ang mga tao mula sa lahat ng uri ng pagkakakilanlan at pagkatao na humihingi rin ng aplikasyon. Kung mayroon kayong mga katanungan tungkol sa mga kinakailangang kwalipikasyon o kung paano nauugnay ang inyong karanasan dito, mangyaring makipag-ugnayan sa amin. HCAjobs@hca.wa.gov. Ang mga taong may kapansanan na nangangailangan ng tulong sa proseso ng aplikasyon, o ang mga nangangailangan ng anumang pormat na alternatibo para sa job announcement ay maaaring makipag-ugnayan kay Angelic Matthews sa angelic.matthews@hca.wa.gov
Ang Washington State Health Care Authority (HCA) ay isang E-Verify employer. Lahat ng aplikante na may legal na karapatan magtrabaho sa Estados Unidos ay inirerekomenda na mag-aplay. E-Verify® ay isang trademark na nakarehistro ng U.S. Department of Homeland Security.
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SeattlePHI Job Analysis
💡 Smart Summary
Original Job Description
Description
IT Application Development – Senior Manager (ITAD-SM/ETS)
70005358
As a supervisor in the IT Entry/Journey/Senior Specialist classification, the successful candidate will also receive a 5% supervisory differential pay on top of their base salary.
This IT Application Development – Senior Manager is a career-defining opportunity for a leader who wants their technical skills to directly improve the lives of millions. This position offers massive public impact, high-level leadership authority, and deep job stability.
All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.
About the division:
The Enterprise Technology Services (ETS) Division is the agency-designated technology provider for the Health Care Authority (HCA). Application Services within ETS delivers innovative Information Technology (IT) solutions for enterprise-class software applications, content management systems, internal and external web-properties, video production and event live streaming supporting the mission of the Health Care Authority divisions and business groups.
About the position:
As member of the ETS leadership team, this IT Senior Manager is responsible for managing two different IT functional teams of professionals analyzing, designing, constructing, configuring, maintaining, enhancing, deploying, and maintaining applications and internal/external facing web properties. It also provides application technology consultation and planning (to executive management and all levels of agency staff), technology management, end user training, customer assistance, Content Management Systems (CMS) comprised of our internet web-site, intranet sites, digital multimedia services, like video production and live event streaming, keeping the agency business divisions needs and priorities in mind.
This position is eligible to telework but is required to report on-site a minimum of 1 business day a week and occasionally at other times to meet business needs. The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs. All agency employees are required to report on-site in Olympia on their first and last days of employment to pick up and return state-issued equipment, regardless of telework status or location.
Duties
Some of what you will do:
- Manage Application Services section comprised of highly technical IT professionals, spanning three job families, providing end-to-end services in HCA’s high-profile enterprise-class software systems, legacy applications, database systems, and Content Management Systems (CMS) comprised of internet and intranet sites and digital multimedia services.
- Provide strategic leadership and overall management of the agency’s ServiceNow platform to ensure enterprise-wide IT service management (ITSM) capabilities are stable, secure, scalable, and aligned with ETS and HCA business strategies.
- Provide enterprise oversight and lifecycle management of Software-as-a-Service (SaaS) platforms used across HCA (excluding MES systems), ensuring alignment with agency business needs, technology standards, and long-term IT strategic direction.
Provide leadership and Application Services perspective in ETS division strategic and tactical technology projects - Provide project sponsorship for critical Application Services initiatives.
- Serve as a key participant in cross-functional teams to ensure smooth day-to-day operations of HCA computing systems.
- Serve as a key member of the ETS leadership team.
Qualifications
Required qualifications:
Qualifying candidates will meet one of the following criteria options:
Option 1:
- Bachelor’s degree in management information systems, Computer Science, or a closely related field.
- Ten (10) years of professional IT experience managing large enterprise software applications, which includes at least four (4) years managing IT personnel.
Option 2:
- Four (4) years as an IT Manager in state service managing large enterprise software applications.
Option 3:
- Fourteen (14) years of professional IT experience managing large enterprise software applications, which includes at least four (4) years managing IT personnel.
Required competencies:
- The ability to take action to learn and grow.
- The ability to take action to meet the needs of others.
- Demonstrated experience using metrics and data to plan and evaluate application service delivery. Metrics must be used to detect issues and resolve them.
- Working knowledge of Information Technology Infrastructure Library (ITIL) and Project Management Body of Knowledge (PMBOK).
- Budgeting knowledge and experience.
- Managerial Courage: Tactfully dispenses direct and actionable feedback; is open and direct with others without being intimidating; deals head-on with people problems and prickly situations.
- Building Effective Teams: Builds cohesive teams of people within the organization; shares wins and success such that each team member feels valuable and appreciated; guides teams to establish and achieve goals.
- Organizational Agility: Knowledgeable about how organizations work; gets things done both through formal and informal channels; effectively maneuvers through complex political situations.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; can comfortably handle risk and uncertainty
- Valuing Diversity: Manages all kinds and classes of people equitably; supports equal and fair treatment and opportunity for all; fosters a climate of inclusion, where diverse thoughts are freely shared and integrated.
- Drive for Results: Pursues everything with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; steadfastly pushes self and others for results.
- Strategic Agility and Innovation Management: Anticipates future consequences and trends accurately; brings creative ideas to market; recognizes strategic opportunities for change; creates competitive and breakthrough strategies.
- Creativity: Generates many new and unique ideas; makes connections among previously unrelated notions; is unafraid to use unorthodox methods; is seen as original and value-added in brainstorming settings.
Preferred qualifications:
- Project Management Professional (PMP) Certification.
- Information Technology Infrastructure Library (ITIL) Foundations Certification.
How to apply:
Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach in separate files:
- A cover letter that specifically addresses how you meet the qualifications for this position
- Current resume
To take advantage of veteran preference, please do the following:
- Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
- Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.
Supplemental Information
About HCA:
Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.
There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.
What we have to offer:
- Meaningful work with friendly co-workers who care about those we serve Voices of HCA
- A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values
- A healthy work/life balance, including alternative/flexible schedules and mobile work options.
- A great total compensation and benefit package WA State Government Benefits
- A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
- And free parking!
Notes:
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.
HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA’s mission. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply. If you have any questions about the required qualifications or how your experience relates to them, please contact us at HCAjobs@hca.wa.gov. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Angelic Matthews at angelic.matthews@hca.wa.gov
The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
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